It is 2 a.m. An AI agent reviews a customer’s refund request, checks it against policy, and denies it. The customer escalates on social media by morning. Leadership asks a simple question: whose decision was that? The room goes quiet. The developer built what...
Coding agents are making software development dramatically faster. Some teams are shipping several times more code than they were a year ago. 10x more code does not mean 10x more problems solved, 10x more opportunities realized, or 10x more customer needs understood....
AI can write code, and fast. So here is a question worth sitting with: what if code was never your biggest bottleneck? If your organization is generating code faster than ever and still struggling to deliver results, something else is limiting progress. Maybe it...
For most of my career, business analysts did two things at once without ever naming them separately. We wrote documents. And the process of writing those documents created shared understanding and judgment. The interviews, the workshops, the back-and-forth on a...
Your team can produce more and be more overloaded at the same time. A lot of teams are living that right now. AI helps generate more specs, more code, more tests, more reports, more tickets. The volume of output goes up, sometimes dramatically. And somewhere in the...
A feature can work exactly as specified and still make the business worse. We have seen this for decades! What does using AI do with this dynamic? Picture a change that saves one team two minutes on every request. Everyone on that team is happy. Their cycle time...
